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LiveHealth Online: Ascend’s virtual health benefit

Post Date - Mar 10, 2023

We know how hard truck drivers work to keep the country running and their families cared for. That’s why Ascend has made it a top priority to take care of our drivers – from competitive compensation to generous home time and having the resources they need for their wellness goals. One of the many benefits Ascend drivers enjoy is our LiveHealth Online program. We told you about this program last year but for those who don’t know or need a refresher, here’s what LiveHealth Online can do for you.

LiveHealth Online gets our drivers in immediate contact with board-certified doctors 24/7. If you’re enjoying time at home with your family or hundreds of miles away on the road, LiveHealth Online easily and quickly connects you to the help you need – all while costing less than a trip to urgent care.

We want you to be able to take full advantage of all the benefits LiveHealth Online can get you, so here is a recap of some of your most frequently asked questions.

Q: How do I sign up for LiveHealth Online?

A: Quality connections to health care professionals are only a few clicks away! Visit the LiveHealth Online website or download the free mobile app to sign up.

Q: What technology do I need?

A: Use your smartphone, tablet, or computer (with webcam) to access LifeHealth Online.

Q: How much does it cost?

A: There’s zero cost to sign up for LiveHealth Online. For Ascend employees enrolled in Ascend’s medical plan there’s a $10 copay. If you are not enrolled in Ascend’s medical plan, there is typically a $59 charge per visit.

Q: What kinds of things can I make an appointment for?

A: LiveHealth Online can be used when your own doctor isn’t available. The health care professionals at LiveHealth Online can see patients for health concerns ranging from the flu to allergies and colds and even behavioral health. At your appointment, a LiveHealth Online doctor will assess your condition, and work with you to make a treatment plan – this can include sending in prescriptions to your desired pharmacy if you need them!

Q: Can LiveHealth Online connect me to mental health professionals?

A: Yes! You can make an appointment with a licensed psychologist or therapist for a 45-minute session at livehealthonline.com or by calling 1-844-784-8409 from 7 a.m. - 11 p.m. Usually within four days or less, LiveHealth Online gets you connected to a professional who can provide support if you’re feeling anxious or stressed, are dealing with grief or just need some additional support. Cost varies depending on your coverage, but will be similar to what you would usually pay for an office visit.

Q: Is this resource just for me, the employee?

A: Nope! Both you and your eligible dependents can use the LiveHealth Online benefit.

Q; Are there any other online health resources available at Ascend?

A: Yes! Along with LiveHealth Online, we offer the Sydney Health mobile app to support our drivers in committing to healthy lifestyle! Sydney Health lets you set goals, track your nutrition, stay motivated with an exercise routine, learn more about healthy living, and create an action plan specific to your goals!

When you partner with Ascend, you drive for a carrier that cares about you in and out of the driver’s seat. Interested in learning more about our driving opportunities open now to CDL-A drivers? Connect with us today!