Key Account Manager

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Ascend Logistics is a non asset-based truckload and less than truckload service provider that offers transportation and logistics services to customers across a wide range of industries. We provide transportation services for customer loads beyond the capacity of our current company fleet operations and by working with small fleets and owner operators, we can provide flexible, customizable service options for our customers.

Ascend Logistics is seeking a Key Account Manager for a direct hire opportunity in Nashville, TN.  The KAM is an essential member of our growing logistics team as they are the dedicated point of contact to our already existing and newly acquired customer base. The KAM will work collaboratively with all other Ascend teams to ensure that customer freight needs are anticipated and met successfully.

WHO YOU ARE:
  • Trustworthy team member that reinforces your words with action
  • Understand the direct correlation between consistent customer service and your long-term individual success
  • Eager to learn from others with the ability to retain information efficiently
  • Have a humble confidence seeking to capitalize on your strengths and take ownership of your growth opportunities
WHAT YOU’LL DO:
  • Provide existing and newly acquired customers with a first-class customer service experience by offering transportation solutions and executing on those plans
  • Swiftly and efficiently solve problems that arise with the customers' transportation network such as missed deliveries, damaged product, etc.
  • Anticipate, identify, and provide creative solutions for issues within the customers' transportation network such as on-time performance, special projects, etc.
  • Continually grow customer accounts through building rapport, identifying issues, offering additional services, and providing successful solutions
  • Use exemplary telephone skills to present a quality-oriented image where the customer is treated in a consistent, courteous, and efficient manner
  • Strive to always be proactive and make the customer aware of any issues before the customer lets our team know
  • Serve as the customer liaison with all other departments when necessary (i.e. claims, pricing, collections, etc)
  • Communicate effectively and professionally with Customers, Operation Personnel, Drivers and management of all levels.
JOB REQUIREMENTS:
  • BA/BS preferred or High School Diploma/GED with relevant experience
  • Strong communication skills, both written and verbal
  • Previous driving experience or 6 months of customer service experience
{job_meta_data:employment_type} USA N/A High School Graduate Must live in the US N/A Trucking N/A Main 1 1 53-3032.00 USD {job_meta_data:base_salary_value} {job_meta_data:base_salary_unit}
Posted: January 15, 2022
Job ID: 282
Location: Ascend - Nashville, Tennessee (TN), 37211
Driver Type: -
Truck Type: -
Job Type: Brokerage

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